The 100% Buyer Guarantee is a guarantee that every transaction will be completed in a safe and secure environment and tickets will always arrive on time for the event.
- You will not be charged until the Seller confirms your order.
- Your tickets will arrive in time for the event.
- Your tickets will be authentic and valid for entry.
- You will be refunded if the event is cancelled and not rescheduled.
In the rare case where the tickets of a confirmed order have not been received before the event, Vivid Seats will attempt to locate the tickets and ensure delivery prior to the event. If tickets cannot be located, Vivid Seats will attempt to find comparable seats or provide a 100% refund.